Operations - Traffic management from a single source
Our operations managers monitor the transit time and arrival of our transports and are constantly working to optimise their quality and reliability.
Communication is everything
Our operations managers are in constant contact with their direct customers and partners – from the moment the order is placed until the goods arrive at their destination. If problems occur and the transports are not running properly, they quickly find solutions and alternatives. They draw upon their comprehensive understanding of their industries, customers and transport operations as well as a solid knowledge of freight forwarding. To support them, our IT specialist are constantly enhancing our online tools tailored to the respective industries.
Traditional rail freight services
For our traditional block trains and single wagonload services throughout Europe our operations managers get your empty wagons to the right place at the right time for reloading, and ensure your freight arrives punctually at its destination. The sophisticated single wagonload system involves transporting the individual wagons to a collection point, where they are combined into a freight train. This train takes the wagons to the destination, from where they aredistributed to their recipients. Our goal is always to optimise processes.
In combined transport, we control and organise not only rail transport but also first and last mile services by road as well as direct trucks between different production sites - for customers without a railway siding. Our operations managers work closely with our subcontractors. They pick up the goods on time by truck and bring them to the railway for onward transport or pick them up at the train's arrival point and deliver them to the customer. We coordinate the entire transport from door to door, including warehousing and transhipment services.
"Through constant communication with our customers and service providers, we ensure the high quality of our transports."
Christian Hackelberg, Head of Product Management Automotive